Contact Information
We are located at Restaurant Row in downtown Honolulu. Our office hours are Monday through Friday, 8 a.m. to 4 p.m.Please contact us at the following phone/fax numbers:
BY PHONE OR FAX:
For Provider Assistance (member eligibility, claims questions, general information, etc.):
| Phone: | 532-6989 on O‘ahu 1-800-851-7110 toll-free from the Neighbor Islands |
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| Fax: | 532-3396 on O‘ahu 1-800-844-7522 toll-free from the Neighbor Islands |
For Precertification Authorization (Medical, Surgical or Behavioral Health Services):
| Phone: | 522-7549 on O‘ahu 1-800-562-2907 toll-free from the Neighbor Islands |
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| Fax: | 532-6999 on O‘ahu 1-800-688-4040 toll-free from the Neighbor Islands |
For Members:
| Phone: | 522-7560 on O‘ahu 1-800-856-4668 toll-free from the Neighbor Islands |
General Information:
| Phone: | 522-7560 on O‘ahu |
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| Fax: | 522-7561 on O‘ahu |
BY MAIL:
| MDX HAWAI‘I |
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| 500 ALA MOANA BLVD STE 2-200 |
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| HONOLULU HI 96813-4993 |
