COVID-19 Coronavirus Update

We Are Committed to Keeping Our Members and Communities Healthy and Safe. 

Our team at MDX Hawai‘i is actively monitoring the coronavirus (COVID-19) situation and working in conjunction with the other health care providers to keep our members and communities safe. 

For more information and some helpful tips on being safe during the COVID-19 situation, please click here.  

Stay Safe With Telehealth Visits

Telehealth visits allow you to connect with your doctor online from the safety and comfort of your home. Telehealth visits mean observing physical distancing and maintaining good health.

All you need to participate in a telehealth visit is a smartphone, tablet, or computer with a camera and access to your patient portal. 

To find out if your doctor participates in telehealth services, call MDX Hawai‘i COVID-19 hotline at (808) 650-2717 or toll-free (877) 544-0777, Monday - Friday from 8 a.m. to 5 p.m. local time. 


Prior Authorization Update

On March 13, 2020, the President of the United States issued a national state of emergency due to the COVID-19 pandemic.  New rules will be implemented starting on the date of emergency declaration through the end date of the emergency declaration.

Eligible MDX Hawai‘i Medicare Advantage members will have the following prior authorization rules apply to them:

  • For HMO members, no specialty referral request is required to see a specialist for a covered service.  After the emergency declaration has ended, please ensure that ongoing care with either a contracted or non-contracted provider has been approved.
  • For all Medicare Advantage members, no prior authorization is required to use a non-contracted facility.  
  • The out-of-network copay will be reduced to an in-network copay rate. 


2020 Compliance Training Material


Provider Bulletin Archives

Thank you for your continued partnership and collaboration. This bulletin is to keep you informed of current initiatives and program announcements for MDX Hawai‘i Medicare Advantage patients.

Click here to read the February 2021 Provider Bulletin.

January 2021

Below are archived bulletins from 2020.

November 2020

July 2020

April 2020