Contact Us

We have moved!

Starting March 1, 2022, we will be at a new location:

733 Bishop Street | Makai Tower | Suite 3000 | Honolulu, HI 96813

The phone numbers, fax numbers and emails will remain the same.

 

General Information:

Phone:
(808) 522-7500
Fax:
(808) 532-3396
O‘ahu
Neighbor Islands and Mainland (toll-free)
For Provider Assistance (member eligibility, claims questions, general information, etc.):
Phone:
O‘ahu: (808) 532-6989
Neighbor Islands and Mainland (toll-free): 1-800-851-7110
Fax:
O‘ahu: (808) 532-3396
Neighbor Islands and Mainland (toll-free): 1-800-844-7522
For Precertification Authorization (Medical, Surgical or Behavioral Health Services):
Phone:
O‘ahu: (808) 532-6989
Neighbor Islands and Mainland (toll-free): 1-800-851-7110
Fax:
O‘ahu: (808) 532-6999
Neighbor Islands and Mainland (toll-free): 1-800-688-4040
For Members:
Phone:
O‘ahu: (808) 522-7560
Neighbor Islands and Mainland (toll-free): 1-800-856-4668

Our office hours are Monday through Friday, 8 a.m. to 5 p.m. (HST).

 

By Mail:

733 Bishop Street | Makai Tower | Suite 3000

Honolulu, HI 96813